A rare and exciting opportunity has arisen for a Customer Support Advisor based near Camborne. You will be joining a friendly and dynamic team, working for a leading technology company.
We are seeking candidates that ideally have previous experience working on a technical customer support help-desk with switch and network experience. You will be helping deal with queries and resolving issues.
However if you come from a strong telephone/ customer service background with excellent customer service skills we would also be interested in hearing from you!
If you have good technical skills this would be an advantage, but not essential.
On a day to day basis the Customer Support Advisor will be responsible for acting as first point of contact for customer queries relating to technical software support and general queries to include:
- Logging each all taken and ensure the CRM database is kept up to date throughout the life time and resolution of a query
- Maintaining accurate database records of interactions with clients and sales contacts within the CRM Software
- Taking ownership of responding to requests from customers via telephone / email
- Educate and Train Users in the use of the companies products
- Assist with sales development and fulfilment , providing cover for inbound sales enquiries
- To understand the technical issues presented by the customers and use the IT and data knowledge to resolve
Role includes salary + a shift allowance to be discussed upon application
Hours are 8am to 8pm or 8pm to 8am, working 2 days (8am to 8pm) followed by 2 nights (8am to 8pm), then 4 off.
25 days annual leave plus Bank Holidays
On Site Free Parking
Private Health Care
To find out more about this fantastic opportunity please call Sally Appleby at the Truro, Cornwall Berry Recruitment Branch for more information
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.