Our client is a well-established company in the food industry on the outskirts of Gloucester and are looking for a ambitious and enthusiastic Sales & Customer Service Assistant to join their sales department.
As a Sales & Customer sales assistant, you will play a crucial role in providing exceptional customer service, assisting with inquiries, orders and resolving any issues they may encounter.
Your main duties will include:
- Be the first point of contact for customers
- Take inbound and outbound calls
- Handle all incoming customer queries and questions
- Provide the appropriate service and information to customers
- Refer and direct clients to the relevant department
- Resolve customer complaints
- Provide quotations and check product availability
- Ensure a level of customer satisfaction through excellent sales service
- Manage point of sale processes
- Follow company procedures and policies
- Maintain accurate documentation and ensure all sales Administration is up to date
Experience:
- Proven working experience in Sales Admin or Customer Service
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Solid communication and interpersonal skills
- Customer service focus
- Basic administration skills and IT skills
- Excellent attention to detail
- Strong organisational skills
Package:
- Competitive salary
- Opportunities to progress and development
- Employee discounts and perks
- Free Parking
Location: GL14
Salary: £25,000 - £28,000 DOE
Full Time / Monday - Friday