This is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.
Location:
Hybrid /Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week
Salary:
£25,000
- Plus, fantastic benefits
MUST BE ABLE TO START ON 2ND DEC
Hours of work:
You will work 40 hours per week on a shift rota between 7.45AM and 8.45PM, Monday to Sunday
Dynamite recruitment is proud to be working with a UK based service provider who are looking to recruit
Customer Service Advisors/Call Handlers
to join a specialist team.
As a Call Handler/Customer Service Advisor your tasks will include the following:
- Assist a specialist team with managing client enquiries, via email and on the telephone.
- Providing updates to customers.
- Prioritising workload in terms of deadlines and importance
- Liaising with third parties both internally and externally to manage expectations.
- To complete high volumes of highly important administration to support with each client need.
- To manage vulnerable, panicked and challenging people and circumstances with professionalism
- To ensure that you meet with compliance.
The ideal Customer Service Executive/Call Handler will have/be
- Call handing, call centre, customer support experience previously.
- Will ideally have coordinated and supporting a customer from start to finish.
- Will have good communication skills and experience.
- Will have the ability to multitask when under pressure.
- Will be able to prioritise.
- Will have good administration skills and experience.
- Be fully competent in using Microsoft Office
To be considered please submit your CV asap.