This is a fantastic opening, due to internal promotion, within our Horley based client - they are looking for an Assistant Account Manager to support the Account Manager to increase customer satisfaction, retention and lifetime value through strong relationship building and servicing key account business needs.
Our client is a fast-growing, technology-driven leader in energy data and services, with a legacy of over 40 years. Boasting more than 3.5k satisfied customers and a team of 300+ dedicated professionals, they are at the forefront of their industry.
Salary: £22,000 to £24,000 depending on experience plus £4,000 bonus PA
Hours: 35 hours per week, Monday to Friday, 9am-5pm
Location: Horley Office, with hybrid option available after training (2 days in the office as a minimum)
Benefits Include: Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Simply Health, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more!
Interested? Here's some more details ....
- Provide proactive assistance and support to the account manager, manage own workload and priorities in line with account strategy.
- Help generate proposals, responses to tenders, quotes, ensuring prompt, professional follow up.
- Provide account analysis & support execution of strategies to drive sales and relationships.
- Understand the accounts' business models in order to help priorities tasks.
- Understand company products, services, pricing and support structure in order to maximize customer value and satisfaction.
- Communicate customer intelligence back to the business to enable better proposition and service responses.
- Manage telephone, email & internal queries on a daily basis.
- Prepare and maintain quotes, tender responses, and orders in the customer management system (CRM)
- Ensure quality of sales orders processing is of the highest standard: timely, accurate and comprehensive.
- Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate
- Attend internal meetings in lieu of Account Manager as required.
- Attend external meetings with Key Customers as required.
- Manage & maintain Key Customer scheduled reporting.
- Manage & maintain Key Customer data in CRM.
Key attributes required:
- Consistently professional, confident, and calm even in challenging situations.
- Demonstrate a customer focused approach; and an expectation of others to do likewise.
- Supportive and helpful team player with a flexible and positive attitude.
- Highly organised with good attention to detail
- Articulate, professional and clear verbal communication skills.
- Precise and appropriate written communication skills.
- Good listener; can understand the needs of customers and colleagues.
- Strong problem-solving and analytical abilities
- Strong administrative and organisational skills.
- Intermediate knowledge of Excel, Word and Outlook
This is a fantastic opportunity for someone who is keen to do a good day's work, whilst working for a leading provider within the utilities sector. A business renowned for growth and development, as well as amazing training, opportunities. APPLY NOW!
For your information:
- Interested? Please send your CV in as a Word format only
- *Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
- **Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
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