TPA Team Leader / EL/PL Claims Adjuster
London
Negotiable Salary + Excellent Benefits
We are currently recruiting for a TPA Team Leader / Claims Adjuster on behalf of our client, a highly regarded insurance organisation based in the City, with an excellent reputation in the market.
Reporting into the Head of UK Claims, the successful candidate will manage a multi-class DA Claims team, whilst also working as an EL/PL Claims Adjuster, managing claims from first notification of loss to settlement.
The duties for this role include the following:
TPA Team Leader
- Day to day management of a multi-class DA Claims team.
- Implementation and adherence of efficient DA claims handling policies, procedures, and controls.
- Training / mentoring of junior members of the team.
- Monthly production of Financial and KPI reporting.
- Onboarding new clients.
- Attending client service meetings, reporting on performance, and providing trend analysis.
EL/PL Claims Adjuster
- Receiving and triaging first notification of loss.
- Liaising with Brokers and Underwriters.
- Appointing Surveyors, Lawyers and other experts in order to progress claims within a delegated authority, or with the agreement of Lead Underwriters if exceeded.
- Collecting all documents in relation to claims and considering the policy wording and liability of the assured.
- Contributing to settlement negotiations with claimants and considering possible recoveries from third parties.
- Participating in regular claims conference calls to discuss claims progression with respective clients.
- Ensuring that appointed experts are given clear instructions regarding scope of works.
- Obtaining and agreeing a pricing structure and estimate of fees.
- Litigation management.
- Managing experts to ensure adherence to the agreed scope of works.
- Actively marketing the TPA offering to existing and new business contacts.
Key Requirements
- Must have significant experience as both a Claims Adjuster (handling EL/PL, General Liability or Casualty Claims) and a Delegated Authority Claims Team Leader / Supervisor.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and numeracy skills.
Keywords: Claims Team Leader; Claims Supervisor; Claims Adjuster; Claims Handler; EL/PL Claims; Employers Liability Claims; Public Liability; Casualty Claims; General Liability Claims; Delegated Authority Claims; DA Claims
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