Job Responsibilities
- First point of contact for all support queries relating to the legal tech products.
- Logging of requests and problems.
- End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer.
- Preparation of team knowledge bank documentation and gathering of information to knowledge share with team
- Reporting and general maintenance of the Legal Tech products.
Skills Required
- 1-2 years' experience of Desktop Support/Service Desk Analyst, Legal Technology would be a bonus!
- Strong knowledge Microsoft Office 365
- iManage, HighQ, Bryter, Contract Express, DocuSign or Luminance
This role offers hybrid working - 3 days office based/2 days WFH.