The Service Team Leader will ensure that FINEX FI are working in adherence to WTW's operational requirements.
The Role:
- Reports into the FINEX FI Practice Manager
- Ensures that all client documentation is accurate and CEM compliant
- Subject Matter Expert for the FINEX FI SPOE process
- Ensures that FINEX FI are compliant with WTW Group policies, procedures, and service standards
- Assists the FINEX FI team with the resolution of complex process queries
- Proactively manages FINEX FI's operational metrics
- Assists in the implementation of new initiatives and procedures where required
- Maintains a culture of continuous improvement by identifying areas of weakness within the business that may be improved
- Acts as a pillar for best practice, upholding this within FINEX FI
- Supports and liaises with the A&S function on credit control matters
- Fosters and maintains collaborative relationships with associates in the Mumbai Placing and Billing team
- Nurtures and maintains a culture of continuous process improvement
- Manages the compliant processing of insurance contracts as dictated by the FCA, contract certainty, and WTW requirements
- Has a clear understand of WTW's placement policies and procedures, and is able to explain these to the FINEX FI team as required
The Requirements:
- Essential: A proven track record of delivering high standards of client support services
- Essential: Team player
- Essential: Strong communication skills
- Essential: Strong time management and organisational skills
- Essential: Proficiently computer literate with regards Microsoft Office
- Preferable: Experienced knowledge of insurance and insurance markets
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.