Project & Technical Services Manager required for an I.T support company based in Huddersfield. You will have experience and knowledge working in an ICT support environment as well as management and supervision of technical staff. The ideal candidate will need to have previous experience in a similar role, must be able to work effectively on their own, head up the team and be part of the management team. This position is based fully on site.
**Project & Technical Services Manager
Position Overview
- Leading the service delivery and technical services team, ensuring the team's processes and tasks are carried out efficiently and to a high standard of quality
- Provide service expertise and be the escalation point within the Service Delivery team on support and technical matters
- Mentor and coach staff to maximise individual and team development, growth, competence, and succession
- Oversee the service to customers to ensure effective service delivery and service levels are met for timely response and quality resolution of problems & projects
- Constantly monitor and document recommendations formally via service delivery plan including SLAs
- Maintain documentation and work with the Senior Management team on strategies, processes and procedures
- Have hands on input and lead projects/tasks
- Ensure accurate inventory tracking, licensing, and asset management
- Develop, generate and analyse operational and service performance reports and share with the Technical Services Team
- Maintain the 2-way relationships with key clients and provide IT leadership
**Project & Technical Services Manager
Position Requirements
- Business literate, confident and enthusiastic about technology
- Good planning skills
- Experience of leading, mentored or managing Technical Services both field and Technical Support Team
- Ability work as a team player or independently
- Ability to collaborate, establish and maintain a strong professional relationship with team members and communicate with clients
- Ability to multi-task in a fast-paced environment is necessary
- Strong customer service, project management, and quality control skills
- Ability to explain complex technical issues in a non-technical way and provide support to customers
- Need to have excellent communication skills and be an all-rounder who is driven by customer service
- IT Service Delivery
- 2 years Management Experience
**Project & Technical Services Manager
Position Remuneration
- Salary- £32,000- £38,000
- Hours 08:00- 17:15
- Fully on site
Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.