A hybrid opportunity has arisen for an Complaints Administrator to join a well-known automotive company based in Bracknell on a 3 month fixed term contract with possibility of going permanent.
This is a great opportunity to join a well-established and very supportive company.
This role features hybrid working and flexible hours.
Responsibilities:
- Logging of inbound communications from customers and third parties, including the acknowledgement of these communications to the Customer or Third Party.
- Responding to customer enquiries by email using a templated response.
- Documenting customer complaints, ensuring accurate details are captured for further investigation.
- Updating customer records with documents received and sent and noting contracts correctly.
Qualifications, skills and experience:
- Knowledge of using a range of office software, including email, spreadsheets and databases
- Able to demonstrate good organisation, prioritisation, and time management skills
- Very good attention to detail
- Ability to work under pressure and to regulatory deadlines
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