We are currently recruiting on behalf of our client for an experienced Neighbourhood Officer on a 4-6 week temporary contract.
The role is a full-time role based in West Yorkshire and offers a flexible hybrid working approach with a competitive pay of £20-22 via Umbrella.
Day to day duties will include:
- Acts as the main interface between the organisation and its customers, liaising with colleagues to ensure services are provided effectively
- Provide a professional, helpful and responsive service to customers, achieving high levels of customer satisfaction and building trusting and mutually respectful relationships with customers
- Undertakes the day-to-day management of tenancies, advising customers on Association services and services available from other agencies
- Assists customers with tenancy related enquiries, including succession, assignment and right to acquire
- Takes confident and decisive action in response to breaches of tenancy conditions
- Manages the investigation of anti-social behaviour in line with procedure and communicates effectively with customers on the progress of cases
- Liaises proactively with customers in arrears, offering support and guidance to help resolve matters at an early stage.
- Undertakes regular inspections of internal and external communal areas to ensure compliance with safety standards and to ensure environmental standards are maintained
- Processes lettings shortlists, contacts and selects new tenants in accordance with the lettings policy • Provides accompanied viewings for prospective tenants
- Ensure empty properties are re-let sustainably and that customers are guided and supported through the moving in and moving out processes
Please note this role requires a driving license.