Our client a large Property Services business has an exciting new opportunity due to continued growth for an experienced Account Manager to join their existing team. As an Account Manager your role will be to grow their business by focussing on client retention and identifying and successfully acquiring new business across existing accounts. This requires a talented and experienced Account Manager with excellent commercial instincts and exceptional client relationship management skills.
Key Responsibilities -
- Develop and execute sales plans to meet or exceed revenue targets.
- Build and maintain strong relationships with existing clients to ensure retention and upsell opportunities.
- Delivering KPI's and key customer satisfaction scores by ensuring customers' requirements are achieved.
- Working closely with the Account Management team with regards to retention planning for accounts under your remit.
- Being the first point of contact for own Account escalations, and problem resolution.
- Visiting and speaking with clients and undertaking visits to clients, which may require frequent travel within the UK.
- Assisting clients in reviewing their contracts and providing information and advice.
- Managing discussions with them about their future strategy and explaining price rises and new services.
- Ensuring that sales discussions are closed appropriately using their contracting process and within their Terms & Conditions.
- Providing accurate reports and documentation to enable informed decision-making and financial control to be able to measure success.
- Meeting KPI's and agreed sales targets.
- Canvassing leads, performing telesales calls, and forging relationships and inroads with key decision makers to be able to create new business opportunities.
- Setting up and arranging appointments with existing and new clients.
- Preparing customer proposals/ quotes using a bespoke CRM system and answering any client queries as appropriate.
- Regularly liaising with individuals at all levels and being confident at selling into both public and private sectors.
The ideal candidate will have relevant B2B account management experience and be able to visit their Head Office in Leatherhead at least once p/week. The role is paying £45,000pa + a car allowance of circa £5,400. The role will require regular visits to clients across the UK.
Sona Resourcing LTD acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.