Are you passionate about providing exceptional customer service? Do you speak fluent Welsh and want to make a positive difference? We're looking for a dedicated Welsh Customer Service Advisor to join a dynamic, friendly team! If this sounds like you, please click APPLY to be considered!
Benefit
- A supportive and inclusive work environment
- Personal development grants
- Comprehensive training and ongoing support
- Healthcare cashback scheme
Responsibilities:
- First point of contact dealing with telephone and face to face based enquiries
- Organising repairs, applications for housing, dealing with complaints effectively
- Providing a response to customers where possible in line with relevant policies
- Offering support, advice and understanding where required to customers
- Covering reception when required to ensure visitors receive excellent first contact service
- Manage deliveries and to manage incoming mail and to prepare outgoing mail
- Receive and keep secure any Tender documents to ensure safe handover to the appropriate person
- General administration activities and maintaining records accurately
Skills and experience required:
- Fluent Welsh and English speaker
- Strong communication and problem-solving skills
- Good administration skills
- Friendly, positive attitude
- Previous customer service experience is a plus, but not essential!
If you're ready to take your customer service skills to the next level and make a positive impact in the Welsh community, we want to hear from you! Please APPLY today to be considered for this great opportunity!