Membership & Customer Service Officer
Professional Body
Remote home based
Hourly Rate £13.50 + holiday pay
Start Date: Tuesday 27th August for 2 months (may be extended if needed)
Our client, a professional membership body is currently recruiting for a temporary Membership & Customer Service Officer.
The purpose of the role is to handle telephone and email enquiries relating to their new website, specifically assist members with the new registration process, provide guidance on navigation of the new website, and assist with technical issues.
The role of the Membership & Customer Service Officer
- Handle website navigation and registration enquiries via telephone & email
- Handle website navigation and registration enquiries via email
- Liaison with existing team members to hand off detailed membership enquiries in a timely fashion
- Use Dynamics 365, Microsoft Office and any other core applications to complete tasks
About you
Person Specification
- Previous experience of customer-facing service or sales function
- Previous experience of and ability to foster strong customer focused relationships
- Intermediate knowledge and use of MS Office applications
- Effective verbal and written communications skills
- Excellent people skills, with experience in fostering strong stakeholder relationships
- Ability to work collaboratively as part of a team, to self-motivate and work on own initiative
- High levels of accuracy and attention to detail
- Strong organisational skills, able to juggle conflicting priorities
Desirable
- Personal interest in environment and sustainability
- Comfortable with inbound and outbound call types
- Experience of working in a fast-paced organisation
- Experience of working for a membership or similar not-for-profit organisation
- Experience of using computer-based CRM systems (such as Dynamics 365, Salesforce, SAP C4C etc)
To apply for the Membership & Customer Service Officer role please send your CV.
Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.