Do you have manufacturing experience in a service management capacity?
Do you have a strong background as a mechanically biased engineer?
Service Manager
Location - Rochester
Salary - Highly competitive DOE
Hours - 8 am - 5 pm Monday - Friday but flexible on longer distance service calls
Permanent
Benefits - 25 days holiday per year, Christmas off
Our client is a well-established company that supplies their products worldwide they have been established for more than 39 years and are still growing, hence why they need a Service Manager to join the team.
A Day in the Life as a Service Manager
- As the Service Manager, you will take ownership of the sales service department leading a team of Service Engineers and team members
- You will be accountable for P&L management and looking for waste to curb wastage & shrinkage
- You will manage budgets/engineering resources with a strategic approach to developing additional revenue across service contracts, spares & consumables
- You will liaise with the sales team on new orders/installations provide estimates on logistics and allocate engineering resources to deliver a smooth profitable, but quality service
- Will be required to visit customer sites occasionally to nurture the client relationship and identify needs in services
- Regular service meetings with the engineers to keep up with current service visits or breakdowns and planning of solutions where required
- Over-the-phone technical support and log all service and breakdown requests received by phone, email or WhatsApp messaging for client issues
- Proactively seek out customer feedback and insights in order to progress client satisfaction metrics
- Preparing and sending quotes for service calls where necessary for existing and new business opportunities
- Planning of the works for our engineers, taking into consideration job urgency, location, travel time and skills and parts needed
- Contact engineers daily to ascertain updates on the jobs given, and any works outstanding status and cleared jobs
- Maintaining the CRM database to include, job information and invoice details which are up to date
- Responsible for maintenance contract costings, ensure all maintenance contracts are up to date, send renewals when due and invoicing once agreed
Person specification for the role of Service Manager
- Will need a history in the manufacturing industry and experience with a proven track record of managing budgets across a Service function.
- Experience working with Multithread Weighers, VFFS, HFFS, Metal Detectors/Checkweighers preferable but not essential
- Must be a mechanically biased Engineer with experience in managing, mentoring, supporting, and leading a service and maintenance team
- Good understanding of industrial processes, manufacturing, and automated production within the food industry
- Passion for service and customer care is paramount
- Is proactive and able to resolve problems and challenges as they occur, with a can-do attitude
- Strong people management skills will be an essential skill set for the role
Benefits
- Competitive salary
- 24 days paid annual leave
For more information, please apply online
About Morgan Jones:
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