Experienced administrator required for Service Improvement Coordinator role in Exeter, EX5. This is a full time, 3 month FTC (with possibility of extension), hybrid role.
- £13.49 per hour
- Monday – Friday, 37 hours per week
- 2 or 3 days per week in the Exeter office, work from home on other days
- Free parking on site or accessible by bus 4 or 44
This is a new role within the team, so there is a possibility that it will become permanent after the 3 month trial period
About the role
- Providing administration support to the Service Improvement team.
- Monitor and respond to email queries
- Accessing multiple systems to resolve, or support resolution of issues.
- Coordinate and manage customer compensation payments
- Assist with completing information/evidence packs for complaints.
- Manage, review and action outstanding actions after complaint closure and ensure compliance to timescales.
- Regularly provide reports to the Service Improvement team on business processes such as deadlines to review generic cases, complaint reminders and responses.
The right candidate
- Previous experience in high volume and high compliance administrative role
- Confident collaborating and negotiating with a wide range of internal and external customers
- Excellent customer service skills
- Previous experience in administrating and dealing with complaints
If you are interested in this role, please apply online or contact Pertemps Bristol office and speak to Janine Robinson