Do you have a passion for leading a team? Do you enjoy working with motivated and engaged individuals? If so, then this may be the role for you!
This is an exciting opportunity for an ambitious and experienced Customer Service Team Leader to join one of the UK's leading vehicle rental specialists in our Northgate Centre in Darlington and bring the best possible experience for our customers. Operating in a business to business (B2B) environment, your role will focus on personnel management and development of a team of 8-12 Customer Support Representatives (CSR) in order to drive them to success.
As a Team Leader you will be responsible for leading a motivated and engaged team and achieve this through weekly 121s, training, on the job coaching, continual performance feedback and quality monitoring.
Reporting to the Customer Support Manager, you will be accountable for creating personal development plans for each member of your hybrid team. You will play an active part in supporting CSRs as they progress through the CSC Pathway programme and identify opportunities to enhance and refresh the programme.
You will act as a second point of escalation for our diverse customer base, keeping customer satisfaction and communication at the heart of your decisions and behaviours in line with our values.
Join Northgate Vehicle Hire as a Customer Support Team Leader and enjoy some outstanding benefits ...
Of course, there's a great basic salary, but that's just the beginning, our most popular benefits include ...
Salary - £27,380.94 per annum based on experience, enhanced by an annual bonus of up to £1800.
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you'll have public holidays too and an extra day's leave to celebrate your birthday!
Pension - generous employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
About you
- You will possess excellent communication skills and be able to develop and maintain positive working relationships
- You have a pragmatic approach, with people at the heart of everything that you do, and your customer service ethos will guide you
- You have excellent time management skills and can work in a fast-paced environment
- You possess excellent organisational, communication and problem-solving skills
- Ideally, you will have experience of leading a team of people
About Us
With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving, that's what we do. By partnering with some of the country's most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We're also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.