The Vacancy
Work Pattern: varied shifts between the hours of 8am-6pm, Monday to Friday
Type: Permanent & 12-month Full Time and 26 Hours Fixed Term Contracts
We are brave, we are ambitious, we are honest, and we are Citizen!
Are you a compassionate, resilient and adaptable person who loves talking to people?
Then, embark on a dynamic career with our vibrant and supportive Customer Experience Team! As a Customer Experience Associate, you'll be at the heart of our fast-paced environment. At Citizen every task is a chance to shine on calls, emails, or webchat. You will be supporting customers with a wide range of queries – from repairs to tenancy enquiries and beyond.
Our comprehensive training ensures that you're equipped with the skills to excel in your role; while experiencing a journey of continuous learning and advancement. Many of our Customer Experience Associates have already climbed the career ladder to exciting internal positions within Citizen.
You can enjoy the best of both worlds with hybrid working. Work seamlessly from home and experience the buzz of our impressive offices on the Birmingham Business Park.
Be part of our bustling and helpful team that thrives on positive vibes, forging strong relationships and delivering excellence.
Dive into the world of housing with us and discover the joy of making a difference every single day.
As a Customer Experience Associate, we need you to have:
- Previous customer service experience and a passion for helping people.
- Fantastic communication skills – both verbal and written.
- Ability to work to deadlines.
- Ability to navigate and operate multiple in-house systems.
- Positive can-do approach to achieve customer satisfaction
We would be really excited if you have:
- A background in social housing.
- Experience with CRM systems.
Our people are everything and we offer:
- Opportunities for salary progression
- IT equipment to allow some optional home working
- ‘Live work better' scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension – Citizen match up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen's Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk