Are you a highly organised individual?
Then consider the role of Administrator at Reed in Partnership!
We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.
What is the role about?
The Administrator post supports a team of Employment Advisers and Trainers in the delivery of employability and vocational training and information advice and guidance (IAG) to participants referred to us by Job Centre Plus and other referral partners. The Administrator provides an excellent customer service by telephone and to those attending our offices; enters customer data into several databases; assists the training team with preparing training rooms, registration, attendance data management and evaluation of courses.
The Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing an excellent face to face and telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.
Just some of your day-to-day responsibilities will include
Referral/ Registration
- Interrogation of systems to identify upcoming customer appointments and carrying out a schedule of timely confirmation and reminder communications with Participants to ensure their attendance, rebooking, as necessary.
- Receiving in some cases incoming customer referrals from Job Centre Plus or other referring organisations and booking initial appointments with advisers.
- Carrying out against a set of prescribed rules, ID and eligibility checks for new participants as directed by the line manager, handling queries relating to these checks and chasing any missing documents with Advisers and participants accordingly.
- Obtaining additional relevant information such as the customer's ULN number from MIAP database.
- Create, set up and manage customer paper file within filing system against prescribed standards for this.
- Submit of relevant claims paperwork to the risk team to the Risk team as necessary.
Training Support
- Compile up to date lists of participants attending courses and print out registers for the use of trainers immediately prior to course commencement.
- Collecting course registers from trainers and updating customer records to ensure attendance at courses is accurately captured on the Sunesis database and scanning registers and uploading to Sunesis to evidence attendance on courses.
- Liaise with Programme Support Team to ensure customer files are available for External Moderator visits
General Support
- Assisting with general queries about the programme from participants both in person and by telephone, providing them with a professional service and timely response to any queries that cannot be resolved there and then
- Working with Adviser and Trainer teams on any inconsistencies, inaccuracies or gaps in their paperwork that are identified to obtain correct and full information to enable the completion of the above activities.
- Input distance travelled information into the Survey Monkey system following progress reviews carried out with Advisers and on the basis of information provided to the Administrator by the Advisers.
- Carrying out, as directed by the line manager, telephone based contact with participants to encourage and remind them to complete evaluation of service surveys
What's in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:
- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Plus much more that can be found on our website
- With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.
- At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together.
To be successful in this role, we are looking for someone with
- At least one year's previous demonstrable experience in providing a high quality customer service both face to face and by telephone in a target driven environment such as a contact centre or retail environment.
- At least one year's previous demonstrable experience of high volume input into complex databases where accuracy is essential
- Advanced knowledge of Excel and Microsoft Word
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage.
Essential Criteria:
- Ability to work under pressure to short timescales and multi-task a variety of competing activities concurrently, managing expectations of all parties adequately in the process
- A very high level of attention to detail with a desire to ensure accuracy at all times
- Excellent decision making skills