The Company,
Our client, a prestigious and innovative pensions provider, is seeking a talented IT Application Support Analyst to join their dynamic IT team. This company is renowned for delivering exceptional pension solutions and is dedicated to securing the financial futures of its clients. This is an exciting opportunity to work with a leading organization that values excellence and innovation.
The Role
As an IT Application Support Analyst, you will play a pivotal role in ensuring the smooth operation and maintenance of pension administration systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for providing top-notch support to internal stakeholders.
Key Responsibilities:
- Provide first and second-line support for pension administration applications, resolving technical issues promptly and efficiently.
- Monitor system performance, troubleshoot issues, and ensure optimal performance with minimal downtime.
- Collaborate with internal stakeholders to understand their needs and provide technical support and training.
- Document and maintain accurate records of incidents, service requests, and solutions.
- Assist in the implementation and testing of system upgrades, patches, and new applications.
- Work closely with the development team to identify and resolve software defects and enhance system functionality.
- Participate in on-call support rotation to provide after-hours support when necessary.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an Application Support Analyst or in a similar role, preferably within the financial services or pensions industry.
- Strong knowledge of pension administration systems and related technologies.
- Technical skills in Linux and UNIX
- Proficiency in SQL, database management, and scripting languages.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with ITIL processes and principles is a plus.
What's On Offer:
- £40,000pa - £50,000pa
- Discretionary bonus
- 30 days annual leave
- Pension contribution scheme
- A supportive and collaborative work environment.
- Ongoing training and professional development opportunities.