Your new company
Your new company pride themselves on improving the lives of the people they support. They provide fantastic, great homes and services across their UK wide housing stock. Your new company owns and manages 70,000 homes across the country and is an award-winning organisation, winning awards for its Diversity and Inclusion among its workforce.
Your new role
Your new role as Planned Works Manager will see you reporting into Planned Works Head of Service while working closely with them, as well as the wider planned surveying team. In summary, in your new role, you will be tasked with managing and supporting the planned works and empty homes team in the region to deliver programmed works.
Key responsibilities
- Manage a team to deliver programmed works in customers' homes.
- Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post).
- Ensure the necessary financial controls are exercised and that adequate resources are in place.
- Manage approved subcontractors' performance and compliance with contractual agreements through regular assessment of quality and timescales.
- Monitor that operatives are maintaining appropriate levels of vehicle stock.
- Manage and control of materials in line with legislative standards and company guidelines.
- Ensure that the company's obligations relating to Health and Safety and other statutory regulations are adhered to through monitoring of safe working practices.
- Ensure timely investigation and response to complaints, and quality and that workflow tasks are completed, and systems updated.
- Support the protection and safety of our customers by ensuring safeguarding procedures are followed, and safeguarding concerns are appropriately identified, monitored and reported
Key outcomes of the role
- Customer satisfaction and all operational KPI's are met or exceeded.
- Work is delivered on time and within budget; providing value for money.
- Contracts are effectively managed to deliver the service within budget and meeting customer expectations.
- Compliance with all relevant Regulatory requirements, Policies and Procedures.
- A robust and pro-active approach to Health and Safety and risk.
- Safeguarding concerns, suspicious or allegations of abuse are appropriately identified, recorded and sent to Tenancy Enforcement.
What you'll need to succeed
To succeed in this role you will need the following qualifications,
Relevant Technical Qualification - Trade NVQ level 3 or equivalent. While any additional qualifications such as NVQ Level 3 First Line Management qualifications or any other recognised leadership/management qualifications would be desirable.
Essential Skills and Experience required,
- Up to date knowledge of building maintenance, Decent Homes standards and safety legislation.
- Experience of leading, managing, developing and motivating operational teams.
- Up to date knowledge of housing sector best practice and relevant legislation.
- Experience of successfully delivering an excellent customer focused repair service.
- Experience of repairs management information systems
- Excellent oral and written communications
Desirable/Additional Skills and Experience.
- Experience of stock condition software/handheld devices.
- Experience of working as part of a management team delivering front line services.
- Experience of change management.
- Extensive knowledge of building maintenance technical operations.
What you'll get in return
In return, you will receive a competitive salary which the organisation reviews every year to ensure competitive rates of pay. You will receive 25 days of annual leave plus bank holidays, plus employees have the ability to buy an additional 5 days of annual leave. Flexible and competitive pension schemes and salary sacrifice schemes to help save for retirement. As well as "Lifestyle benefits", which pulls together a large range of great deals and special offers including savings on high street brands, electronics and travel. Plus much more.
What you need to do now
If you're interested in this role, do not hesitate to apply online. Additionally, if this role is not for you, but you know someone who may be interested, do not hesitate to get in touch. Hays offers a £250 referral.
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