Product Support Specialist
£32-39,000 (Dependant on experience)
Leatherhead
- Based in Leatherhead
- £32,000 - £39,000 salary
- Training provided
- 37.25 hours per week
- 28 days holiday + bank holidays
- Free onsite parking
Job specification:
This is an excellent opportuinity to join this progressive Company based in modern offices in Leatherhead, we are looking for:
- Conduct installation and provide basic user training.
- Perform maintenance, servicing, upgrades, and repairs.
- Manage the processing of repairs returned to the factory.
- Address customer support inquiries through the Helpdesk.
- Handle support cases efficiently to meet KPIs and customer expectations.
- Promote and sell after-sales products and services.
- Oversee after-sales opportunities and quotations through the CRM system.
- Develop technical procedures for troubleshooting and support.
- Assist in the creation and upkeep of after-sales and support documentation and media.
- Support the maintenance of the CRM database.
- Manage after-sales catalogues and pricing lists.
- Write support content for the company website.
- Ensure all support-related activities are accurately documented in company systems.
- Participate in extensive international travel to meet Customer Support Team goals.
- Coordinate with the Production department for stock requests required to fulfil duties.
- Train new staff members when necessary.
Person specification:
- A minimum of a Bachelor's degree in a Science or Engineering discipline, with primary applications in biology, chemistry, or biochemistry (or equivalent experience/qualification).
- Proficient in MS Office.
- Willingness to travel.
- Strong mechanical and fine motor skills.
- Prior experience with scientific instrumentation.
- Experience with CRM and MRP database systems is desirable.
- Strong commitment to customer service and satisfaction.
- Trustworthy, reliable, and dependable.
- Holds a full, clean driving license and passport.
- Proactive with a positive, can-do attitude.
- Exceptional time management and prioritisation abilities.
- A problem solver with attention to detail.
Additional information:
- Pension
- Cycle to work scheme
- Life assurance
- Company shares scheme
- Annual pay review
- Hybrid options available
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.