JOB TITLE: Quality Assurance & Compliance Manager
LOCATION: Maidstone, Kent
SALARY: £40,000 to £45,000
HOURS: 8am to 4pm, Monday to Friday
BENEFITS:
Great salary and pension package on offer, easy M20 access with free parking, career opportunities working for a multi-site business.
Are you ready to take your career to the next level? Are you passionate about delivering exceptional service and ensuring high-quality standards? Look no further! Our client, a dynamic and fast-growing company in the medical industry, is seeking a talented and enthusiastic individual to join their team as a Quality and Service Manager.
What will you be doing?
- You will be responsible for developing and implementing quality management strategies, policies, and procedures to ensure that the organisation consistently meets or exceeds customer expectations.
- You will collaborate with various teams to identify areas for improvement, conduct root cause analysis, and implement corrective and preventive actions.
- You will lead the implementation of effective service delivery and customer care initiatives, ensuring that service levels are consistently met and exceeded.
- You will drive continuous improvement efforts across the organisation, analysing customer feedback, and identifying opportunities to enhance quality and service.
- You will be responsible for managing a team of dedicated professionals, providing guidance, support, and training to ensure they deliver exceptional service.
- To carry out investigations into all accidents and near-miss incidents, and to record the findings on the relevant forms
- To recommend and implement control measures and advise on the standards of P.P.E. issued to employees
What are they looking for?
- Auditing experience is essential, ideally in a Lead role
- A proven track record in a highly regulated position, understanding the need for quality and compliance
- Experience using Quality Management Systems
- Strong leadership skills, with the ability to motivate and inspire a team to achieve exceptional results
- Excellent problem-solving and analytical skills, with the ability to identify trends and implement effective solutions
Is this the right opportunity for you? Apply today and take the next step in your career as a Quality and Compliance Manager. We look forward to hearing from you.
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