Office Support Manager | Business Partner
We're thrilled to share a fantastic opening for an Office Support Business Partner with our client, a global insurance powerhouse rooted in strong local knowledge. Based in London, they're renowned for delivering tailored (re)insurance solutions worldwide.
This dynamic Office Support Business Partner willreport directly to their Chief Operating Officer, to provide a high-quality, support service across the Group and within the office operation, ensuring a clean, organised, and efficient work environment
The role
- To uphold, and develop where necessary, effective office processes, ensuring
compliance, and developing a culture of operational excellence
- To be the primary point of contact for all office/administrative/marketing related
queries, working pro-actively and collaboratively with different departments to
facilitate smooth communication and operations
- To develop and manage the Group's strategic marketing and business development
plans, including to produce, promote and manage all company marketing materials
and social media platforms
- To build and maintain relationships with external stake holders
- To ensure that all business handled is in adherence to all internal compliance and
external regulatory requirements
- To maximise the efficiency of all internal and external IT and/or manual systems.
Key Accountabilities |Office responsibilities
- Office management duties including, but not limited to; facilities management, IT
support and printing services, telephone and internet services, office and catering
supplies, liaising with the landlord and coordinating general building maintenance.
- Manage team meetings and schedules, co-ordinate meeting agendas and minutes, and
arrange approved travel.
- Handle all incoming calls for the Company, in a polite and professional manner,
directing as appropriate
- Professionally greet and direct all visitors to the office, providing catering support for
meetings where required
- Maintain accurate and up-to-date records, databases, and filing systems, ensuring
adherence to compliance and maximising operational efficiencies.
- Ensure that all areas of the office are maintained to a high standard of tidiness and
cleanliness including all company meeting rooms.
- Ensure office equipment is properly maintained and serviced.
- Ensure that the kitchen/breakout areas are adequately stocked at all times
- Support HR with effective onboarding and offboarding processes, in respect of IT and
DSE setup
- Arranging couriers, assisting with post and distribute accordingly
- Organising and booking company events and conferences
- Support employee engagement initiatives by keeping accurate records of Birthdays
and Work anniversaries and arranging E-Birthday cards and gifts for occasions
- Assisting with compiling and preparing reports, presentations and correspondence
- Sourcing office equipment, as required, supporting HR and Compliance matters, as required
- Scan and electronically file documents, as required
- Maintain effective systems to monitor and reorder stationery
- Support office Health and Safety requirements ensuring compliance within activities
- Maintain and develop the Office Management Handbook, ensuring processes,
contacts and routines are well documented
Marketing responsibilities
- Develop strategic marketing / business development plans across the Group to grow
their UK and international business with existing and new producers/clients
- To identify, promote and establish both digital and in person engagement
opportunities to support business growth
- Organising, producing and managing all website, marketing materials and social media
content
- Researching and sharing relevant insurance articles/market views on social media
platforms
- Developing and managing distribution of company presentations, reports and
newsletters
- Developing and implementing market campaigns to generate new business leads for
direct clients
- Finding insurance networking events and preparing teams for participation at
conventions and online events
- Contributing to the company's ongoing strategy development and planning
This isn't just another role; it's a chance to join an innovative firm where you can truly make an impact. You'll lead the charge on ensuring the office runs smoothly, it will be a fun and varied role where you can also be involved in creating engaging content and driving business growth through events and networking events.