If you are passionate about engineering, we have an exciting opportunity for you! Our client is seeking a motivated and enthusiastic Service Engineer to join their team. This early career professional role is dual-focused on product and customer, acting as the technical liaison between the field service organisation and the Engineering, Quality, & Manufacturing teams.
The goal will be to proactively identify, define, and prioritise product issues and implement short and long-term solutions.
Responsibilities
- Investigate Product/System Problems: Understand causal mechanisms, recommend appropriate action, and document results with guidance from more experienced team members.
- Support Problem Solving Processes: Apply and support product problem-solving processes such as the seven-step problem-solving approach and tools like the product development roadmap to enable high-quality repair events.
- Prepare Service Channel: Ensure parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
- Collaborate with Technical Experts: Work with experts in failure analysis and data trends to implement final product resolutions to reduce customer downtime.
- Problem Resolution: Take responsibility for resolving moderately complex components, products, systems, subsystems, or services with increasing technical complexity and ambiguity as experience is gained in the role.
- Execute Work Processes Independently: Provide independent execution of established work processes and systems while developing technology or product knowledge.
- Coordinate Work: Occasionally coordinate and direct the work of technicians
- Contribution: Effectively work toward team goals, exhibit influence within a work group, and develop proficiency in critical competency areas.
Competencies:
- Field Investigation and Support: Gather and communicate technical information between technical problem solvers and the service channel about product or process-related issues using proven problem-solving techniques.
- Product Failure Mode Avoidance: Identify interfaces, functions, functional requirements, interactions, control factors, noise factors, and potential failure modes/causes to improve the reliability of our client's products.
- Product Failure Reporting and Corrective/Preventive Action Systems: Lead a process to record, prioritise, and resolve product failures using cross-functional reviews, rigorous problem-solving methods, data management tools, and project management practices.
- Product Serviceability Requirements and Review: Publish procedures for technicians to safely repair and maintain products, ensuring repairable components are accessible.
- Technical Customer Management: Represent our client to customers by providing engineering data, documentation, and training to support equipment design and integration.
- Technical Service Information: Create information necessary for the service channel to troubleshoot and repair products efficiently and effectively.
Comptencies:
- Communicates Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Decision Quality: Make good and timely decisions that keep the organisation moving forward.
- Self-Development: Actively seek new ways to grow and be challenged using both formal and informal development channels.
- Cross-Functional Design Integration: Translate value package requirements into virtual designs and communicate the capability through approved cross-functional design reviews.
- Product Development Execution, Monitoring and Control: Plan, schedule, coordinate, and execute activities involved in developing a product, monitor and communicate across functional boundaries, and ensure product capability meets expectations.
- Systems Thinking: Define the system of interest, analyse linkages and interactions between elements, and devise modifications to produce desired effects.
Why apply?
- Dynamic Work Environment: Engage in a role that blends office-based and hands-on work.
- Professional Growth: Continuous learning and development opportunities to grow your career.
- Team Collaboration: Be a part of a supportive team that values collaboration and innovation.
- Customer Impact: Play a crucial role in improving our client's product reliability and customer satisfaction.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.