- Cleckheaton
- £23,000 - £25,000pa, dependent on experience
- 23 days holiday + birthday + bank holidays
- Excellent working culture and office environment with regular company socials/events
Due to the nature of our roles, candidates must be a UK resident residing within commutable distance to Cleckheaton. Please note that we cannot offer visa sponsorship for overseas candidates.
RESPONSIBILITIES
- Handle incoming enquiries from tenants, Franchisees, and their teams in accordance with agreed SLA's.
- Provide first-line support to Franchise owners via email & telephone for queries regarding the CRM and dedicated systems relating to sales and lettings.
- Offer troubleshooting assistance for CRM related issues.
- Coordinate with relevant departments to resolve complex queries and escalate any unresolved issues to the internal IT team, or 3rd party providers where required.
- Assist with the set-up of new rental properties, ensuring high levels of accuracy and readiness for tenancy processing.
- Process move-ins for new tenants, ensuring all relevant paperwork is issued and the set-up of direct debits & deposits is carried out in accordance with legal & company standards.
- Assist with the recovery of rent arrears under guidance of the Senior Franchise Support Advisor.
- Process move-outs and notice-givens, providing final rent statements to leaving tenants, managing direct debit cancellations/adjustments, and ensure trackers are applied to the collection of final rent payments.
- Upon request of Franchisees, issue rent increase notices and ensure direct debit collections are modified accordingly.
- Manage gas safety checks, inform franchisees of required works, organise and schedule annual checks, monitor compliance requirements, ensuring all requirements are met and upload certificates to the relevant systems.
- Stay up to date with changes in lettings legislations and have an understanding of the impact these may have on practices and procedures.
- Administrative responsibilities including office facilities/operational assistance, and industry specific conference attendance (twice a year).
SKILLS & EXPERIENCE
- Customer facing via telephone/email, utilising CRM systems and software tools is essential.
- Experience in the Real Estate industry with an understanding of the lettings processes and regulations would be highly beneficial.
- Experience troubleshooting system issues is desired.
- Knowledge of accounting principles in relation to client accounting in Lettings would be advantageous.
- Clear verbal and written communication skills with excellent attention to detail and a high level of accuracy.
- Ability to meet deadlines, manage multiple tasks and prioritise work.
- A positive and collaborative approach, with excellent interpersonal skills.
OUR CLIENT
Is an integral & growing brand within the UK's largest Group of Estate & Lettings Agencies that is firmly situated at the forefront of the real estate industry. Utilising a franchise model with 190+ branches nationally, they provide exceptional 24/7, personal, and dedicated support to Sellers, Landlords, Buyers, & Tenants, evidenced by their "excellent" review score from thousands of satisfied customers.
If you feel you are suitable, please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Alice McGlaughlin using the details on our website: wearemarmion.com
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
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