Network Security Engineer
Perm
London (Hybrid)
Must Be SC
- Ensure absolute focus on the Client and delivery to meet their requirements, resolve complex issues that may involve other vendor technologies and provide a professional service above and beyond their satisfaction. This includes but is not limited to:
o Maintaining excellent customer communication at all times and be a primary point of escalation around FortiNAC & other Fortinet technologies
o Managing internal support escalations through all supporting levels as needed
o Performing detailed analysis and resolution of assigned tickets in line with client and ITIL record management processes and standards
o Providing supporting performance analytics and reporting as required and automatically
o Maintaining accurate documentation in knowledge base and CMDB
o General technical housekeeping
o Maintains excellent working practice under RFC, scheduled maintenance windows with clear communications and aligning necessary client side UAT as required.
o Deliver pre-authorised service requests (MACD's) within the agreed timescale, quality and instructions
o Proactively escalates Incidents to the Client Services Escalation contact or other responsible person when Service Level targets are expected to be breached, or where technical or functional escalation is needed.
- Provide leadership with all technical and lifecycle management tasks on operational Fortinet SD WAN products in place among several client sites, typically a 3 tier DMZ model. Able to meet the requirement standards of Fortinet NSE 5 network security.
- Working within the ITIL framework to provide customer support to ensure group Service Level Agreements are met and maintained
- Complies with the policies, standards and processes where appropriate its clients
- Complies with all legislation and internal policies including but not limited to; Data Protection, Health and Safety, Computer Misuse/Security, Equal Opportunities, Absence and Customer Care.
- Sharing knowledge and training other members of the Client Services and other technical teams to develop technical capabilities, standardising Changes/MACD's and improving delivery
- Validation or suggest configurations changes to enhance security, operational or administrative processes and productivity.
- Prepare runbooks for both internal and external change processes, with UAT planning and attend CAB meetings as required (internal only).
- Assist with any aspects of the Pre-Sales cycle including possible POC in partnership with relevant teams as required. Assist PS teams that may require additional product specialist knowledge, when required.
- NSE 6 with FortiNAC or FortiWeb modules highly beneficial.
- Experience with Palo Alto up to PCNSE equivalent or Cisco ASA firewalls and switch stacks up to CCNP level
- CISSP, and knowledge of F5, Imperva, Radware or equivalent desirable.
To find out more about Computer Futures please visit www.computerfutures.com
Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales