Our client, a leading London University, is seeking to recruit a temporary Head of Student Casework on a full-time basis (35 hours per week). This role is for an initial 3-month period, with hybrid working—3 days on-site and the remainder remote—and an immediate start.
Key responsibilities include:
- Advising on student casework policies and procedures.
- Ensuring the student code of conduct and related policies remain relevant.
- Monitoring statutory requirements and national developments in student casework.
- Contributing to the development of casework-related policies and guidelines.
- Overseeing quality assurance processes and providing accurate advice on standards.
- Offering expert guidance in panel meetings to ensure adherence to policies.
- Managing effective triaging and oversight of all casework, providing updates on live cases.
- Supporting team members with complex cases and serving as the escalation point.
- Liaising with external parties, including the Office for Independent Adjudication (OIAHE) and legal advisors.
- Establishing strong relationships with key stakeholders and internal teams.
- Keeping senior executives informed of significant casework matters.
- Developing effective communication strategies for engaging with students and staff.
- Representing the department on key committees (e.g., Equality, Diversity, and Inclusion).
- Collaborating with the students' union to support students during casework procedures.
- Line managing the Casework Team to ensure efficient service delivery.
To be considered, you will have:
- Experience in a Student Casework environment from within Higher Education.
- Strong administrative skills and a keen eye for detail.
- Proven line management experience, leading high-performing teams.
- Excellent problem-solving, communication, and organisational abilities.
- Expert knowledge of regulatory issues, safeguarding, and student misconduct.
- Strong IT literacy.
The post requires immediate or short-notice availability.