IT infrastructure Engineer required for a growing, value driven, outsourced solutions company based in Wilmslow. They have an excellent reputation for the outstanding service they provide to their customers and the investment they offer to their employees to continually grow and reach their full potential
The role will be responsible for implementing, maintaining and supporting the IT infrastructure to provide excellent customer service to employees and customers. The systems are primarily cloud based using an IaaS (Infrastructure as a Service) model so a key part of the role will be monitoring and liaising with third parties to ensure the systems are secure, updated, operational and that they are delivering a good service.
An excellent package is available, including enhanced holidays, unparalleled benefits and a competitive salary of up to £31,000pa.
What will you be doing as an IT infrastructure Engineer?
- Providing first line support to all IT related queries
- Providing escalation point to IT staff for support
- Implementing project tasks and working as a team
- Installing and maintaining any new or existing software and hardware
- Ensuring Asset register is up to date
- Administer and support M365 software services
- Setting up and maintaining user accounts, permissions and passwords
- Training staff on new or existing systems
- Maintaining the IT knowledge base with new or updated information
- Day to day monitoring of network, system, security and backup performance
- Overseeing security of all systems and services
- Planning and suggesting future improvements for IT environments
- Liaising with third party companies for support and acquisition of equipment or services
- Suggesting IT solutions to business problems
- Ensuring any IT queries/issues are recorded and escalated to the IT Manager at an appropriate time
We would LOVE to hear from you if you have the following skills and experience:
- Technical knowledge and experience of M365 administration
- Microsoft MTA: IT Infrastructure or CompTIA Network+ qualification or equivalent knowledge, exposure and experience
- Technical knowledge and experience in network switch / wireless administration
- Technical knowledge and experience in Azure Virtual Desktop administration and performance management
- Technical knowledge and experience in managing security vulnerability software
- Excellent verbal and written communication skills, with the ability to communicate complex information to a non-technological audience
- High attention to details with analytical and problem-solving ability
- Teamwork skills and the ability to work with different levels of staff across the business
- Ability to manage/prioritise multiple tasks/projects
- Excellent time management
- Excellent customer service
- Technical knowledge of Azure; Windows computer systems; Windows server operating systems; Microsoft Office; Microsoft Exchange; Active Directory and related protocols (DHCP, DNS, Group Policy)
- Technical knowledge of routing & switching technologies
What will you get in return for your work as an IT infrastructure Engineer?
- 25 days annual leave per year, plus bank holidays, rising with length of service up to a maximum of 30 days per year
- Contributory pension scheme of up to 4%
- Free parking
- Company sick pay
- Life Assurance for 2 x salary
- Employee Assistance Programme
- Wellbeing and health support
- Eye care vouchers
- Cycle To Work
- Refreshments and breakfast provided every day
- Recognition and value awards
- Volunteering scheme
- Charitable events each year that employees can get involved with
- Social events for all employees to attend throughout the year
If this sounds like a role you will LOVE, please send your CV today!
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