Are you passionate about customer service and confident in turning conversations into long-term relationships? We're looking for Retentions Advisors to join a growing and dynamic home insurance company, helping us retain our valued customers by delivering outstanding support and tailored solutions.
What You'll Be Doing as a Retentions Advisor:
- Taking inbound and outbound calls from existing customers considering cancelling or renewing their policy.
- Listening carefully to understand their concerns and providing solutions that suit their needs.
- Highlighting the value of staying with us, using your product knowledge and people skills.
- Handling objections with confidence and professionalism to retain business.
- Working to realistic retention targets, with excellent commission potential.
What We're Looking For:
- Previous experience in a customer service, sales, or retention role (insurance background is a bonus!).
- A confident communicator with a natural ability to build rapport.
- Strong listening and problem-solving skills.
- A resilient, target-driven attitude with a focus on delivering great service.
- A positive, team-oriented mindset.
What's in it for You?
- Competitive basic salary + uncapped commission – your effort pays off!
- Full training and ongoing career support – we want you to grow with us.
- A supportive, inclusive team culture where your voice matters.
- Exciting company perks, incentives, and recognition schemes.
If you're ready to take the next step in your customer success journey and help people stay protected with a provider they can trust—
apply today
and be part of something exciting!