The successful Sales Account Manager will lead and oversee customer accounts, build relationships, deliver excellent service and meet customer fiscal targets.
This role involves;
- Manage multiple accounts and develop/maintain excellent levels of customer service
- Work with Quotations Coordinator to build accurate and informative costings, in order to quote customers effectively, competitively and thus, increasing win rate
- To undertake key departmental administration tasks in support of the overall Pod goals , using business system e.g. Pipedrive, Winman, CalcuQuote etc.
- To provide cover for After-Sales Coordinator, undertaking duties flexibly and providing essential back up during periods of high-volume demand as well as cover for annual leave and sickness absence.
- To support procurement as required depending on supply chain issues, parts availability, obtain best pricing and lead times.
- To deliver updates on account statuses at the weekly Pod meetings
- Work closely with Business Development teams to create additional opportunities and increase account turnover
- To ensure seamless communication between departments liaising with commercial team colleagues, procurement and the logistics team to meet customer expectations
- To become familiar with and adhere to the Company processes, policies and procedures.
- To be a pragmatic interface between the customer and internal business stakeholders, ensuring that challenging tasks are managed and dealt with calmly and efficiently.
To be successful in this role of Sales Account Manager we would love to speak to anyone who has experience of:
- Strong business acumen, supported by previous customer support experience, ideally within an electronics/supply chain environment.
- An eye for detail, accuracy in processing data and information. Thorough and able to check/verify own work.
- Excellent organisation and communication skills.
- IT Skills - An aptitude for using work systems and an ability to train others. Intermediate ability with Microsoft Office programmes.
- Proven ability to maintain and grow accounts, through exceptional customer service and trust
ACS are recruiting for a Sales Account Manager. If you feel that you have the skills and experience required in this advertisement to be a Sales Account Manager, please submit your CV including an outline of your experience as a Sales Account Manager It is always a good idea to include a covering letter outlining your experience as a Sales Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Sales Account Manager role you desire.