Technical Support Officer
Brierley Hill
Permanent
£25k - £27k per annum
Our client based in Brierley Hill is a fast growing and dynamic business. Due to continued success and growth they are looking to grow their current IT team and would like to recruit someone with a flair for IT support but also a passion for helping their colleagues.
Benefits:
- Free onsite parking.
- Break out areas / games room.
- Casual dress daily.
- Regular team socials and initiatives.
- Newly refurbed office space.
Duties and Responsibilities:
Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to:
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
- Be the lead for Microsoft functions
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Respond within agreed time limits to call-outs
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Prioritise and manage many open cases at one time
- Rapidly establish a good working relationship with customers and other professionals, such as software developers
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
If you feel you have the necessary skills and experience to be successful with this fantastic client please do apply.