- Our client, a family run company who specialise in the sales of sofas and beds are looking for a competent and driven Manager to come in and manage the day to day operations of both the store and warehouse based in Gloucester.
You will be responsible for overseeing 6 members of staff as well as the management of customer services, logistics, fulfilment and sales & marketing. As well as constant monitoring of key KPI's such as delivery success rate, customer satisfaction and order value, volume & upsells.
Working closely with the Directors, you will need to be a highly dedicated and experienced Manager that is willing to take on the responsibility of running both the online & retail stores and the management of the warehouse. Industry knowledge and training will be provided.
Responsibilities:
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Ensuring deliveries are carried out smoothly & effectively with a very high success rate
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Work with couriers and other services to coordinate services for customers
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Handle most of the incoming customer service requests
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Warehouse & inventory management
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Maximise sales volume both in store and online
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Keep in-store and online customer service standards high
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Delivery route planning for the week ahead
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Handle all after sale customer communications to ensure an exceptional delivery & follow up service
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Management of 6 staff across 2 locations & out on the road
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Organise & systemise the warehouse & sales funnel to ensure accurate stock records are kept
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Assist in unloading and loading vans & lorries when required
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Hiring and training new staff members
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Management of staff holidays & sickness
Candidate Attributes: -
Proven management experience
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A strong desire to contribute to the company's ongoing success
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Strong work ethic
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Good IT skills and knowledge of compute systems
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Exceptional customer service and people skills
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Full UK driving licence and own vehicle
Hours: Full time hours with weekend working
Salary: Up to £50k per annum depending on experience