To take responsibility for operational management of the help desk, switchboard, reception, front of house support, domestic (cleaning, environmental services and general soft services) contract, site services and security contract. This position also includes responsibility for Facilities financial planning and control, customer focused value driven services
Client Details
Well established University based in London
Description
- To manage all facilities management responsibilities in a professional and proactive manner, ensuring that all service levels and performance measurement targets are communicated to the team and achieved on a regular basis.
- To be responsible for the organisation and allocation of Helpdesk / Switchboard and Reception Services staff.
- To ensure that the team is fully covered at all times, including the arrangement of additional staff, the re-organisation of existing staff or the personal provision of cover where required.
- To take responsibility for the development of training plans, the setting, monitoring and development of service levels and performance measurement targets and the preparation and completion of personal development reviews, with reference to the line manager before amendment, regular one-2-one meetings with direct reports.
- To be responsible for the drafting and implementation of all facilities management operational procedures, ensuring that all procedures are fully documented and communicated to team members when amended or implemented.
- Management of security team, ensuring that a risk appropriate level of cover is maintained across the site, ensuring that officers follow procedures, code of conduct and necessary training needs are identified across both sites.
- Maintenance of the access control database, setting up additional doors and security levels on the access control system across both sites.
- Key management across both sites.
- CCTV management across both sites
- Financial record management of various Facilities contracts and Facilities spend commitments incoming into the department. To assist in the preparation, co-ordination and management of the budgets.
Profile
- Successful track record in facilities management and contract management
- Accurate worker and high attention to detail including when under pressure
- Passion for delivering a great service at a first class level
- Managing
- High level of prioritisation and organisation to manage a high volume of work and priorities effectively and good communication skills
- Enthusiasm and personal initiative to solve problems, a self-starter
- Budget Management
Job Offer
- 30 days per annum. Plus eight UK public holidays
- Membership of competitive pension schemes with generous employer contribution and a range of extra benefits
- Interest free season ticket loan
- 35 hours per week