We have a fantastic opportunity for an Income officer to join our Customer Accounts team at SNG.
This is a full time, permanent role. Based from our Greenham Hub, near Newbury, you'll combine home and office working alongside time out withour customers in the Andover and Wiltshire area.
We are offering a starting salary of £30,000 - £35,000, depending on your experience.
The role
As an **Income Officer,**you'll carry out a range of tasks including negotiating payment arrangementswith customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilitieswill include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this roleyou'll need:
- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload
As you'll need to travel in this role, having a car and full driving licence is essential.
A DBS check will be undertaken for the successful candidate
What we can offer you
As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of ourRecognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
About us
It's an exciting time to be a part of the team as Sovereign have joined forceswith Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, ourcustomers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in ourcommunities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.