We are excited to offer an exceptional opportunity for a dynamic and accomplished Liability Team Leader, overseeing and supervising a team of 8 highly skilled Claims Professionals.
In this pivotal position, you will be entrusted with managing a wide range of people management tasks, ensuring seamless operations and fostering a collaborative and motivated work environment. Your exceptional ability to manage client expectations will be instrumental in maintaining its reputation for delivering exceptional service.
Furthermore, you will play a vital role in the continued development and growth of talented staff, providing them with the necessary tools and resources to excel in their roles. As a true role model, you will inspire and motivate others to reach their full potential, setting the bar high for excellence.
If you are a driven and accomplished professional seeking a challenging and rewarding leadership role, this is the perfect opportunity for you to make a significant impact and contribute to the groups success.
- Supervising and guiding team members to ensure strict compliance with Service Level Agreements.
- Approving claims settlements within your designated financial authority.
- Ensuring that the team is well-versed in service instructions and Policy Wordings.
- Liaising with clients to ensure their specific requirements are met, attending review meetings as necessary.
- Providing comprehensive training and facilitating the professional development of your team.
- Ensuring timely completion of the appraisal process.
- Promptly addressing and resolving any complaints.
- A strong commitment to supporting and encouraging exceptional client service, ensuring that client needs are met and exceeded.
- Excellent listening skills, as well as exceptional written and verbal communication abilities.
- The ability to create a positive work environment, treating others with respect, taking responsibility for developing team members, and inspiring them to perform at their highest potential.
To be considered, you will have previous experience as a Team Leader within a regulated environment. It would be preferred if you experience is gained within a Casualty environment, however those with demonstrable team managed experienced within other lines of business will be considered.
In return, you will receive a basic salary up to £40,000, along with a comprehensive benefits package. You will work hybrid, 2-3 days per work from their Milton Keynes office.