Supporter Services Officer who has previous experience of processing financial transactions and delivering high levels of customer service with excellent communication and administration skills is required for an international development organisation.
SUPPORTING STATEMENT REQUIRED: As part of the shortlisting process, you need to provide a Supporting Statement with your CV. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position.
SALARY: £23,948 - £26,133 pro rata + Excellent Benefits (see below)
LOCATION: Rugby, Warwickshire, West Midlands - 100% Office Based role
JOB TYPE: Full-Time, 12 Month Fixed Term Contract
WORKING HOURS: 35 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Supporter Services Officer who has previous experience of processing financial transactions and delivering high levels of customer service with excellent communication and administration skills.
The Supporter Services Officer will be part of a busy team delivering an outstanding multi-channel contact service to existing and potential supporters and donors.
Working as the Supporter Services Officer you will enjoy talking to supporters over the telephone, via email or letter. The role requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management.
DUTIES
Your duties as the Supporter Services Officer will include:
- Provide the best possible experience for supporters, by email, phone and postal channels
- Keep informed and up to date about all relevant activities of the Organisation
- Deal with incoming and outgoing post and all donations made online
- Process cash donations effectively and accurately onto database
- Produce and send out letters of acknowledgement to supporters
- Set up Direct Debits/Standing Orders, handle upgrades and other changes
- Accurately process and commit Direct Debit claims
- Manage Gift Aid on supporter records
- Liaise with supporters regarding cancellation of donations
- Update supporter information on the database
- Undertake manual data entry where required
- Pull information required, download and process third party donations ensuring that they are compliant with GDPR
- Keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations
- Contribute to organisational meetings e.g. Stand Up, team away days etc.
CANDIDATE REQUIREMENTS
- Relevant experience in a customer and supporter service environment with experience of processing financial transactions and using a CRM database
- Educated to GCSE level or equivalent including English and Maths
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice
WHY JOIN?
The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working - these are just some of the reasons why the organisation is a great place to work.
Their open plan offices are located in the centre of Rugby near to the train station.
In addition, the organisation offers the following benefits:
- 27 days holiday in addition to public holidays
- A pension scheme that new employees can join from day one of employment (rules apply) - employer contributes 10.5% of salary and the employee contributes a minimum of 5%
- Life assurance (3 x annual salary)
- Cycle to Work scheme
HOW TO APPLY
To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-C12373
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