My client based on the outskirts of Cheltenham has a new vacancy for 1st Line Technical Support
Salary £25,000-£28,000
Great company!
Free parking
Dealing with lots of different enquiries and people at all levels within the business
PLESE NOTE THAT YOU MUST HAVE YOUR OWN TRANSPORT FOR THIS ROLE
1st & 2nd Line technical support (phone, email and in person). Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Assist in employee moves, meeting room setups and new office installations where appropriate. Equipment fault finding/troubleshooting, testing, repair or dispatch for repair. Maintenance of Inventory records.
1 years' experience working in IT. Good knowledge of Windows 10 (Configuration & Support). Good knowledge of Microsoft 365. Possess strong written and verbal communication skills. Confident in supporting and communicating at all levels of the business. Active Directory user management. Entra ID user management. General understanding of LAN, WAN, DHCP, DNS.
Interested? Send your most up-to-date CV to Cat at i2i recruitment today!
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