Who are Dyson?
Dyson is a leading technology company known for its innovative and pioneering products that redefine the boundaries of what's possible. Our commitment to pushing the boundaries of technology has made us a household name, and our retail stores play a crucial role in bringing the Dyson experience to our customers.
What is a Dyson Expert?
A Dyson expert is more than just a salesperson; they are technology enthusiasts who relish the opportunity to educate and give our owners an amazing retail experience. They transform the retail space into an engaging theater, unveiling the magic of our technology, and presenting the reasons why our machines stand out as pioneers in their field. Their mission is to convey the unique qualities of Dyson products with utmost clarity and simplicity.
This dynamic team stands at the forefront of our retail endeavors, frequently being the very first connection our customers have with Dyson. The significance of that inaugural interaction cannot be overstated; it's not just about making a sale, it's about sculpting a remarkable encounter that etches an indelible memory.
Is this the right role for you?
Are you passionate about cutting-edge technology and committed to delivering exceptional customer experiences? Are you enthusiastic and passionate about new technology to engage in conversations with customers about how Dyson Technology can benefit them? Are you ambitious? Do you have a passion for best in-class customer experience?
If so, you might be the perfect fit for the Dyson senior retail expert role.
What does the role involve?
- Expertise and Passion for Dyson: Demonstrating a genuine passion for Dyson technology and exhibiting a thorough mastery of the brand and its product range.
- Customer Engagement and Product Demonstration: Leading by example on the shop floor by actively approaching customers in-store, tailoring Dyson product demonstrations to meet their individual needs, and effectively guiding them through product options and upgrades.
- Store Operations Accountability: Holding key responsibility for the seamless operation of the store, including the tasks of opening and closing the store as required.
- Leadership on the Shop Floor: Taking charge of the shop floor team's performance and providing leadership when managing shifts.
- Customer Safety and Satisfaction: Ensuring a secure and pleasant shopping environment for our valued customers.
- Visual Merchandising Excellence: Maintaining the cleanliness and presentation of Dyson machines and displays to make them visually appealing and easily shoppable, adhering to the highest standards throughout the day.
- Sharing Best Practices: Actively sharing best practice demonstrations to enhance and reinforce the overall behaviours of the shop floor team.
- Team Collaboration and Relationship Building: Actively cultivating relationships with the team and collaborating with support channels to contribute to the continued success of the Dyson Concession.
- Sales and Performance Targets: Consistently achieving and surpassing sales, demonstration, and key performance indicator (KPI) targets.
- Reporting and Data Management: Overseeing the reporting of daily results via a dedicated platform.
- Accountability and Compliance: Taking full accountability for the store, the team, and ensuring strict compliance with company standards during your shifts.
- Mentorship and Development: Offering guidance and mentorship to new team members and actively contributing to their professional development.
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.