Layka Recruitment are proud to represent a well established bakery, based in Surrey in their recruitment of an Area Manager. Salary up to £32,000 + bonus, company car, mobile & laptop. Free lunches for employees, trade discounts and cycle to work scheme. Main Duties
STAFF
- Advise recruitment needs to Head Office and join individual and group interviews for new staff when required
- Train, mentor and lead your team.
- Work closely with Retail Managers.
- Ensure shops are staffed appropriately and within budget.
- Staff Scheduling
- Oversee absence procedure regarding staff cover.
- Handle any staffing issues.
- Motivate Retail team.
TRAINING
Work closely with the other Area Managers to ensure staff have tools to:
- Increase sales and customer numbers.
- Provide high quality, consistent customer service and ensure high standards are maintained in all aspects of the running of the shops
- Complete initial 2 weeks induction training & 3-month probation period with support from HR.
- Have excellent product knowledge.
- Minimise waste and manage stock levels.
- Reporting sales and initiating target driven sales.
COMMUNICATION
- Keep communication channels open and clear.
- Use discretion when handling information, in accordance with GDPR.
- Communicate information to staff, office and bakery.
- Set clear roles and responsibilities for shop staff.
- Ensure all staff understand our vision and strive towards business goals.
- Anticipate problems and flag up to senior management team.
- Report back to Commercial Manager on a regular basis and keep informed of all significant developments.
CUSTOMERS
- Understand the importance of good customer service and how to achieve it.
- Put yourself in place of the customer, ensure we are offering outstanding service they would not get elsewhere.
- Deal with any customer complaints - appropriately and professionally. Seek advice from senior management team if necessary.
GENERAL ATTITUDE AND BEHAVIOUR
- Be: responsible; conscientious; committed; professional; proactive; co-operative; enthusiastic; ambitious; cheerful and helpful.
- Always think ‘how could we do this better?' re: efficiency, ordering, procedures, selling, team working, morale.
- Demonstrate leadership skills with the ability to inspire and motivate others.
- Exhibit a passion for detail and the ability to maintain the brand across all branches.
Hours of work: 5 days per week Monday-Saturday, approximately 40 hours per week according to the needs of the business. On call 06:30-20:00 for staff absence reporting and cover purposes.
Benefits:
Uniform provided
Company events
Cycle to work scheme
Free bread
50% off for employees
10% off at Eight on the River Cafe
Pension Scheme
A box of cakes on your birthday
Free meal provided every shift
Holiday entitlement of 28 days including bank holidays pro rata
Employee assistance 24/7 helpline offering free confidential advice and support
Eligible for Area Manager bonuses after a successful 3 month probation period
Company car provided
Company phone provided
Company laptop provided