- Great Benefits
- Working Monday to Friday 8:30am - 5:30pm
- Based in Maidstone
Talent Guardian is excited to be working with a dynamic and forward-thinking company in search of a motivated and experienced Head of Servicing to join their Mortgage Servicing team. This is an incredible opportunity for a driven leader to take the reins, overseeing the day-to-day operations while ensuring exceptional service and compliance with industry standards.
The ideal candidate will have a solid background in mortgage servicing, strong leadership skills, and a passion for improving processes to provide the best support possible to customers.
What You'll Bring:
- Proven experience in loan servicing, with comprehensive knowledge of mortgage processes and arrears management.
- Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
- Exceptional communication skills to effectively interact with teams, senior management, and customers.
- A proactive mindset, always looking for opportunities to streamline operations and enhance performance.
- The ability to thrive in a fast-paced, evolving environment, with a focus on adapting to change.
Key Responsibilities:
- Lead, motivate, and develop a team of customer servicing specialists to meet team objectives and deliver excellent service.
- Build and maintain strong relationships with internal teams and external partners, including brokers and solicitors.
- Oversee the performance metrics and KPIs of the team, ensuring targets are consistently met or exceeded.
- Stay updated on regulatory changes, market trends, and best practices to ensure compliance and innovation within the team.
- Identify and implement process improvements, streamlining workflows to enhance efficiency.
- Assist customers with inquiries related to mortgage payments, loan modifications, and account balances.
- Collaborate with finance, compliance, and underwriting teams to resolve complex customer issues and non-standard transactions.
Benefits:
- Industry-leading AXA-backed Private Health Care with no excess
- Generous Pension contributions of 4%
- 25 days holiday plus bank holidays
- Death in service benefit
- Social events for those interested
- Dress down Fridays once a month
- Supported training
- Free parking
- Christmas event and Summer team-building events
- Yearly salary review
Apply Today!