Administrator / Hire Desk Controller
Brighouse
Competitive Salary + Benefits
Are you detail-oriented, have a knack for effective communication, and are passionate about maintaining high standards of customer satisfaction, then we'd love to hear from you!
About you!
Are you an organised, customer-focused professional looking to make an impact in a lively and fast-paced environment? We're seeking a proactive Hire Desk Controller to be the backbone of our operations, ensuring seamless coordination and exceptional service.
Position Overview:
As Hire Desk Controller you will be working closely with Sales Managers and Operations team to ensure all necessary paperwork is received and processed accurately, attention to detail is a must.
Key responsibilities, this will include, but is unlikely to be limited to:
- Creating rental agreements and supporting documentation
- Uploading of hire and sales documents to SharePoint
- Ensure all on/off hire orders are taken in detail and processed correctly. - input into IT hire system
- Dealing with queries
- Follow company policies and procedures relating to hire desk processes
- Ensure relevant spreadsheets and SharePoint are updated daily/weekly and any concerns are brought to the attention of Hire Desk Manager
- Answer incoming calls and deal with enquires efficiently in a timely manner
- Liaise with fleet department regarding availability and progress of existing orders
- Secure driver training bookings
- Ensuring customer insurance policies are valid for the duration of hire
The successful Hire Desk Controller will hold:
- Previous experience in the hire industry is desired but not essential.
- Confident with IT packages, including SharePoint
- Good communications skills, written and verbal
- Excellent Organisation skills and an ability to work efficiently under pressure
- Great team player who can also work well on their own
What we offer in return:
- Competitive Salary + Benefits
- 24 Days holiday + 1 day birthday holiday + bank holidays
- Allocation of a Turkey at Christmas
- Employer supported volunteering days
- Life Assurance x2 Annual salary
- Cycle to work scheme.
- Internal promotion pathways
- Refer a friend scheme - earn up to £200
- Flu Jab
- Annual Health Assessment
Dawson Group PLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
NO AGENCIES