Claims Coordinator
Are you a proactive professional with a curiosity about organizing and problem-solving? We are seeking a dedicated individual to join our dynamic Major Loss team. If you excel in planning and relationship management while providing excellent customer service, this could be the perfect role for you!
If it sounds someone like you, we would love to hear from you!
A bit about the job:
Our new colleague will play a key role in the proactive and efficient management of Home Major Loss Claims (up to £250k), while providing vital administrative support to our Major Loss Field teams. This position emphasizes proactive claim handling and team support throughout the claim lifecycle, ensuring key milestones are met, delivering excellent customer outcomes, shortening claim lifecycles, and optimizing indemnity spend. Your responsibilities will include managing a variety of administrative tasks, such as arranging on-site meetings with customers and third parties, handling phone calls from the team and customers, updating claim files, arranging payments within the team's authority, assisting with emails, and providing general IT support (using Microsoft Word/Excel).
Skills and experience we're looking for:
- Skilled in planning, prioritizing, managing time, and organizing personal workload and priorities.
- Proficient in identifying and solving problems with experience in handling complaints.
- Experienced in managing property claims at the notification stage.
- Capable of meeting customer needs effectively.
- Strong relationship management skills and comfortable communicating with stakeholders at various levels, both internal and external.
What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Competitive starting salary (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer's leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.