Customer Care Associate (Logistics Coordinator)
Hybrid - Central London (Full-time, Permanent)
Who We Are
Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA. Prinova's premix business is underpinned by over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise, and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.
Customer Care Associate at Prinova
The CCA Logistics, will join a dynamic Logistics & Customer Service team of more than 25 individuals. This team is responsible for managing the daily business operations including warehouses, deliveries to customers, exports outside Europe and demand planning.
What's in it for you?
- Personal growth including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
- Discretionary bonus
- Life Insurance
What to expect?
- Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier
- Liaison with customers, warehouses, and carriers
- Input of correct information onto internal system, to create forward allocations and warehouse instructions.
- Invoicing customers promptly, with correct VAT calculated.
- Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
- Handling enquiries, complaints and other aspects of customer service as required.
- Monthly stock reconciliations and handling follow-on enquiries from the finance department.
- Handling non-conformances
- Occasional on-site inspection of warehouses
- Processing charges invoices from warehouses, forwarders, and other suppliers
- Project work
- When necessary, due to holiday, medical leave etc., covering for fellow team member's absences.
- Any other duties at manager's discretion
Does this sound like you?
- Experience in handling key accounts.
- Detail-oriented with excellent organisational skills.
- Experience of any ERP system.
- Outstanding business communication skills, both written and verbal
- Strong ability to multi-task with a results-oriented mindset
- Calm individual who can operate under pressure, and manage deadlines, and the demands of a busy and expanding business.
Interested? We would love to hear from you.
Submit your CV by clicking apply.