Technical Support Engineer / Systems Support Engineer
- Job Type: Full-time
- Location: London
- Salary: Up to £31,000 per annum
We are seeking a Technical Support Engineer to work closely with various departments and the IT Manager to install, implement, and maintain systems and/or software. This role involves planning upgrades, providing first/second line support, managing situations, and mentoring staff in the use of company IT systems.
Day to day of the role:
- Collaborate with departments to plan and implement system and software upgrades in conjunction with the IT Manager.
- Provide first/second line support for colleagues and clients, managing technical, hardware, or software crisis situations.
- Train and mentor staff in the use of IT and in house business systems including Sage X3, Datalinx, and MS Office applications.
- Assist with the development of company websites and ensure appropriate staff access for content updates.
- Report directly to the IT Manager and contribute to the implementation of organisational strategy.
Required Skills & Qualifications:
- Knowledge and experience in hardware, operating systems, and software.
- Experience supporting business systems/applications/software.
- Experience working with individuals and groups successfully.
- Exposure to Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange.
- Understanding of Microsoft Group Policy, Installation Rollout, and Intune (desirable)
- Preferably knowledgeable in Sage X3 ERP and Datalinx software systems - or if not similar business software/applications.
- Excellent interpersonal, communication, problem-solving, and customer service skills.
- Organisational experience and the ability to work independently and as part of a team.
- Relevant IT qualifications or substantial experience in the field.
- Commitment to Continuous Professional Development and high-quality service delivery.
- Flexibility, reliability, enthusiasm, and professionalism.
- Commitment to equal opportunities, diversity, and the company's mission.