We are looking for a Income Recovery Officer in Exeter. You will be able to efficiently and effectively manage the covery of sundry debtor invoice balances.
Monday to Friday 09:00am - 17:00pm - agile working available.
This is a contract running from August until November 2024.
Duties will include:
- Monitor and control customer accounts in arrears, and where appropriate, initiate reminder letters and further escalation of recovery action.
- Ensure the recovery of arrears is appropriate and proportionate, in accordance with debt recovery procedures and regulatory requirements.
- Fully understand each customer's financial position and agree appropriate and sustainable payment arrangements to clear debts.
- Trace absconders and gather information and make recommendations on cases to be considered for write off.
- Action invoice cancellation requests.
- Ensure monthly periodic invoices are produced.
- Undertake all administrative tasks associated with the team including incoming post and e-mails, daily adjustments to arrangements, checking cases when escalated action is recommended, updating customer records and other tasks as required.
The ideal candidate will have the following experience:
- Minimum 5 GCSEs to include English and Maths.
- Experience of working within a high pressure income recovery and customer focused environment.
- Working knowledge of financial customer solutions available including payment arrangements.
- Good communication skills at all levels to deal with frequent enquiries on income collection and related issues.
- Ability to proactively contact customers and confidently discuss debt.
- Emotional resilience with the ability to remain calm in difficult/challenging situations with customers.
- Good organisational skills with the ability to multi-task.
What you will receive from Matching Staff Solutions:
- £12.05hr
- Weekly pay
- Online timesheets
- 24-hour helpline
- Holiday accrual