Customer Service Executive
Start: Mid September
Location: Cambridgeshire
Hours: 37.5 hours a week in the office Tuesday - Thursday (Mon and Fri WFH)
Salary: £25-£30k
Are you looking to work for a market leader in the field of chemicals? This role will be working for a leading chemical distributors, suppliers and trading companies for specialty chemicals in Europe.
Job Purpose
Customer Service plays as integral role within our client's organisation ensuring not only are orders placed in the system, but that the overall customer experience is second to none, maintaining high customer satisfaction levels. We are looking for an individual who is able to put the customer first, problem solve and resolve queries quickly. The ideal candidate also must be a skilled communicator, have high service standards and be action orientated. The Customer Service Executive's main tasks involve all activities related to Sales orders received by the Sales Manager or Customer. They must ensure that all relevant parties internally and externally are informed and consulted with as appropriate.
Key Responsibilities
- Receive and process incoming sales orders/enquiries.
- Process any returns and account inquiries.
- Liaising with Accounts Receivable to ensure payments were allocated correctly (especially for prepayments).
- Liaising with customers with regards late invoice payment
- Passing customer feedback onto the product and sales teams to improve customer service experience.
- Escalate service issues to the appropriate product or sales manager in a timely manner.
- Investigating on customer complaints, working with Sales, Logistics and Product Supply to resolve as quickly as possible
- Raising credit notes
- Manage the necessary documentation for the efficient, cost-effective, and lawful execution of all export activities.
- Use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in sales order activity and procedures.
- Prepare and submit relevant information in a timely and accurate manner. E.g. dealing with complaints or regular reporting.
- Dealing with the customer directly when following up on samples, pricing, delivery problems etc (supporting all sales managers with customer relevant activities).
Technical skills
- A good understanding of the needs of customers with a willingness to want to go the extra mile to deliver excellent customer service
- Good problem-solving skills with a "can do" attitude
- Ability to navigate the organisation (who to go to for what and when)
- The ability to work with systems, follow the correct processes, meet targets and deadlines.
- Relationship building
Personal Skills
- Excellent communication and listening skills
- Ability to work as part of a team and able to work on own initiatives.
- ??????????????High attention to detail / accurate inputs
- Polite, tactful and friendly attitude
- Strong self motivational skills
Job Requirements
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- 3-5 years Customer service experience (or customer facing) with strong admin skills
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Must be adept in use of MS Office 2000 or later, Excel and Word, Internet, email and ideally CRM & ERP experience (SAP)
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Ability to work from the office Tuesday to Thursday
If you are interested in the role of Customer Service Executive and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing on or email
If this job isn't exactly right for you but you're looking for something new, please contact us for a confidential career discussion.
Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.