Client Services Specialist
Hours: Full time. Mon-Fri, 09.00 – 17.00. Location: Redhill, Surrey.
Salary: £25,000 per annum
Must Drive due to Location
Our client is looking to employ a highly driven Client Services Specialist to join their team at an exciting time of growth and development. You will play a significant role in the organisation's development and in turn will have the opportunity for career development and on-going learning. Reporting to our Customer Service Manager, the right person will have a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.
Key Role Responsibilities
- Support our clients via telephone and email via our client management system.
- Ensure all email enquiries are responded to within 24hrs of receipt.
- Administer and monitor the order processing system.
- Accurate record keeping on our client management system.
- Download and record patient results from laboratory partners accurately and on time.
- Handling sensitive data in accordance with data protection regulations and maintaining confidentiality.
- Providing practitioners with their patient's results.
- Ad-hoc office duties.
Requirements
- Demonstrable experience working in a similar role.
- Excellent call handling and telephone skills.
- Superb customer service skills.
- Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems.
- Thorough attention to detail and excellent organisational skills.
- Solid time management skills with the ability to prioritise and multitask.
- Excellent communication and problem solving skills.
- A rational thinker under pressure.
- A strong team player with the ability to work independently using their own initiative.