Service/Operations Manager Required
Location: Basingstoke
Objectives:
To ensure efficient service operations, accurate stock control, and high customer satisfaction through effective team and system management.
Main Duties:
- Ensure departmental performance meets company and customer expectations
- Ensure departmental targets are achieved and continuously monitored
- Lead the use and continuous development of internal service ticketing systems
- Maintain effective communication between customers, engineers, and internal teams
- Manage daily service operations, including call logging, job allocation, and follow-up
- Co-ordinate the dispatch of parts and monitor job completion and invoicing accuracy
- Oversee stock usage and ensure accurate SAP entries for consumption
- Allocate and manage planned preventative maintenance (PPM) tasks
- Ensure site equipment lists and contract data are accurate and kept up to date
- Liaise with Purchasing, Logistics, and Credit Control to support order fulfilment and resolve queries
- Manage service contract creation, renewals, invoicing, and database integrity
- Process customer orders for consumables and spare parts, and ensure timely dispatch and invoicing
- Maintain and update schedules for deferred income and contract income forecasting
- Uphold company policies, procedures, and quality standards
- Represent the company professionally and maintain its reputation
- Take ownership of improving accuracy, efficiency, and completeness of department data
Requirements
- Proven experience in service operations, co-ordination, or management
- Proficient in SAP, particularly in service contracts, stock adjustments, and invoicing
- Strong understanding of stock rotation and inventory management practices
- Highly organised with strong multitasking skills
- Excellent communication skills and a customer-focused approach
- Strong attention to detail and commitment to data accuracy
- Experience using service ticketing software and managing workflow processes
- Ability to work collaboratively across departments
- Experience in handling service contracts and scheduling preventative maintenance
- Commitment to continuous improvement and maintaining high-quality service standards
38k per annum
Bonus - (8-10%) performance based
25 days annual leave
Office based, Monday to Friday 08:00 - 17:00
Full time, permanent
Must have drivers license
Please apply today with your updated CV to or call Carly on ext 113