Customer Relations Advisor - Sheffield (Office-based, Permanent)
Are you ready to thrive in a dynamic, fast-paced role where your attention to detail and multitasking abilities will shine?
Join our team as a Customer Relations Advisor at Marston Holdings Limited, the UK's largest judicial services company, and be part of our mission to deliver cutting-edge solutions in clean air technology and beyond.
What You'll Do:
- Engage with internal and external customers to provide support and guidance.
- Assist Field Collection agents with queries and system updates.
- Carry out regulated debt recovery procedures.
- Coordinate Court dates, Warrant execution dates, and external contractors.
- Manage high caseloads, ensuring client targets are met.
What We're Looking For:
- Strong problem-solving skills with experience handling difficult situations.
- Proficiency in Microsoft Office and excellent phone manner.
- Top-notch organisational skills and attention to detail.
What's in it for you?
- Salary of £22,308
- Hours: Monday to Friday between 8am - 6pm
- Office based
- Contract: Full time, 37.5 hours per week
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- 25 days annual leave
- Health Cash Plan
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
Why Marston Holdings? With a £270m revenue and nearly 5,000 employees, you'll be part of a leading organisation that values growth, innovation, and employee development.
Take the next step in your career-apply today!
Please note: New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.