£26K/yr
England, United Kingdom
Permanent, Variable

Customer Service Executive

Posted by Trinity Resource Solutions.

Are you passionate about delivering exceptional customer service and looking for a rewarding role in a dynamic environment? Our prestigious client in Marlow are seeking a dedicated Customer Service Executive to join their team.

As a Customer Service Executive, you will be the first point of contact for customers, ensuring their needs are met with efficiency and professionalism. The position offers a chance to develop your skills in a supportive and forward-thinking company.

Key Responsibilities:

  • Engage directly with customers via telephone or electronic communication.
  • Manage direct customer orders following the internal sales order process meticulously.
  • Address and resolve general and order-specific customer enquiries promptly and effectively.
  • Handle return requests efficiently, ensuring all relevant systems are updated in line with company procedures.
  • Provide support with order status updates and delivery tracking queries.

Skills and Experience Required:

  • Previous experience in a Customer Service role is essential.
  • Order processing experience is essential
  • Proficiency in CRM systems, preferably SalesForce.
  • A self-motivated, passionate, and enthusiastic approach to work, with a commitment to delivering excellent customer service.
  • Exceptional communication skills, both oral and written.

Company Benefits:

  • Hybrid working after probation
  • Private Medical Insurance
  • Private Dental
  • Family Discounts
  • 25 Days Holiday + Bank Holidays
  • Plus more!
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